Update 14 Aug
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The problems you are experiencing as described in email:
Thunderbolt 1/2 device can't be detected after updated Thunderbolt4 FW to NVM36.
My reply and suggestions:
We will provide a special BIOS version to the you later, but it is currently in DEBUG. We will notify you as soon as there is any news.
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Update 09 Aug
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My reply and suggestions:
Currently the engineer is still following up this case now and we will also urge the engineer on this case.
I hope that the above reply will solve your problem smoothly. If you need additional help or problem is still not resolved, please reply to this email and we will get back to you as soon as possible.
Thank you for your support of ASUS(HK)!
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update:
We apologize for the inconvenience it caused.
We wonder if the problem happened after updating to the latest BIOS 1516. Because not every motherboard or each version can downgrade or go back to the previous version.
So we need to transfer this case to the related department for reference and it will need around 1-3 working days to get updated information.
Thanks for your understanding and have a great day.
Thank you for your support of ASUS(HK)!
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